ShipHawk is an B2B enterprise shipping and warehouse management platform that automates fulfillment, routing, and logistics operations.
YEAR
2025
2025
2025
ROLE
Product / UX Design Intern
Product / UX Design Intern
Product / UX Design Intern
TOOLS
Figma
Jira
Confluence
Figma
Jira
Confluence
Figma
Jira
Confluence
SKILLS
Product Design
Product Management
Product Design
Product Management
Product Design
Product Management
Tasks and Responsibilities
I delivered UI designs for customer-requested Transportation Management System (TMS) features, streamlined key workflows through improved interface solutions, and partnered closely with product, engineering, and customers to understand the larger system and inform more strategic design decisions.
Work Snapshots
These are a few of the projects I worked on at ShipHawk. As the sole UX Design Intern, I worked closely with the TMS Product Manager (Jonathan Day), Head of Product (Nibesh Moktan), and Senior Technical Writing Manager (Michael Stivers).
Due to heavy NDAs, I am unable to display visual assets from this work; however, I can outline my role, decisions, and the impact of the solutions I designed.
Multi-leg Shipment Tracking
Client Polywood required a multi-leg shipment workflow within their TMS and a tracking page that could clearly display each leg of the journey while preventing customers from confusing a middle-mile delivery with the final delivery.
Client Polywood required a multi-leg shipment workflow within their TMS and a tracking page that could clearly display each leg of the journey while preventing customers from confusing a middle-mile delivery with the final delivery.
Client Polywood required a multi-leg shipment workflow within their TMS and a tracking page that could clearly display each leg of the journey while preventing customers from confusing a middle-mile delivery with the final delivery.
I led a full redesign of Polywood’s branded tracking page, introducing a multi-stage progress bar system, separate status sections for each shipment leg, and robust error and exception messaging. I reworked the layout, hierarchy, and labeling to help customers clearly understand shipment progress.
The final solution was built as a reusable template that could be adapted for future clients, saving the company time & development costs for similar requests.
I led a full redesign of Polywood’s branded tracking page, introducing a multi-stage progress bar system, separate status sections for each shipment leg, and robust error and exception messaging. I reworked the layout, hierarchy, and labeling to help customers clearly understand shipment progress.
The final solution was built as a reusable template that could be adapted for future clients, saving the company time & development costs for similar requests.
Solution
Multi-leg Order Consolidation
For multi-leg shipments, we needed a workflow that allowed orders to be consolidated as soon as the final delivery hub was confirmed—even if the middle-mile details were still unknown—so that fulfillment teams could move forward without waiting on incomplete routing information.
For multi-leg shipments, we needed a workflow that allowed orders to be consolidated as soon as the final delivery hub was confirmed—even if the middle-mile details were still unknown—so that fulfillment teams could move forward without waiting on incomplete routing information.
I created a Consolidate Orders workflow in the Orders page, enabling users to filter by final delivery hub, select eligible shipments, and generate a new consolidated order ID.
I added logic that blocked consolidation across mismatched final legs, reducing errors and ensuring operational integrity.
I created a Consolidate Orders workflow in the Orders page, enabling users to filter by final delivery hub, select eligible shipments, and generate a new consolidated order ID.
I added logic that blocked consolidation across mismatched final legs, reducing errors and ensuring operational integrity.
Solution
Customizable Tracking Email
I identified a recurring pattern: clients wanted customized tracking emails, but the existing template allowed only minimal personalization. As a result, engineering was repeatedly asked to build one-off email variations—driving up implementation costs and consuming significant engineering time.
I identified a recurring pattern: clients wanted customized tracking emails, but the existing template allowed only minimal personalization. As a result, engineering was repeatedly asked to build one-off email variations—driving up implementation costs and consuming significant engineering time.
I identified a recurring pattern: clients wanted customized tracking emails, but the existing template allowed only minimal personalization. As a result, engineering was repeatedly asked to build one-off email variations—driving up implementation costs and consuming significant engineering time.
I began by reviewing Jira tickets to identify the most common client requests and understand recurring pain points.
I created a fully customizable tracking email builder that allows customers to edit their email subject and body using Liquid variables and an HTML editor. Users can preview their email in real time and save it as a default template, eliminating the need for engineering-built one-offs.
I began by reviewing Jira tickets to identify the most common client requests and understand recurring pain points.
I created a fully customizable tracking email builder that allows customers to edit their email subject and body using Liquid variables and an HTML editor. Users can preview their email in real time and save it as a default template, eliminating the need for engineering-built one-offs.
I began by reviewing Jira tickets to identify the most common client requests and understand recurring pain points.
I created a fully customizable tracking email builder that allows customers to edit their email subject and body using Liquid variables and an HTML editor. Users can preview their email in real time and save it as a default template, eliminating the need for engineering-built one-offs.
Solution
Reference Mapping Sets
While our system supports individual reference number mappings, it lacks the ability to create and manage mapping sets, which limits compatibility with retailers who require more structured configurations.
While our system supports individual reference number mappings, it lacks the ability to create and manage mapping sets, which limits compatibility with retailers who require more structured configurations.
I developed a Reference Mapping Set capability where customers can create tailored reference label mappings for individual retailers and establish a default mapping set, improving compatibility and reducing manual setup across accounts.
I developed a Reference Mapping Set capability where customers can create tailored reference label mappings for individual retailers and establish a default mapping set, improving compatibility and reducing manual setup across accounts.
Solution
Key Takeaways!
Cross-functional collaboration is essential — partnering with product managers, engineers, and clients helped me uncover real pain points and design solutions grounded in actual customer needs.
Supply Chain management — I learned how critical clarity, automation, and error prevention are in supply chain tools, where even minor UX friction can slow fulfillment, drive support tickets, or impact delivery performance.
Small UX improvements can have large operational impact — this project showed me how even subtle interface enhancements can significantly streamline workflows and reduce friction for users.
Thank you for reading!
Thank you for reading!
Have an amazing day!
Have an amazing day!
Have an amazing day!
Have an amazing day!
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Add Item
Went shopping? Add it to your closet by easily searching through our database, or adding your own photo.
Shopaholics (like me) will use this feature once a week.
Create Outfit
Time to create a new outfit for the day! Filter through your closet to put it together and virtually try it with AI.
Upload a fit picture each day to have a digital record of your creations.
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Really liked your outfit from last week? Easily move through days or months to view your past outfits.
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Scrolling through your closet and you see a shirt you want to wear? Directly create an outfit straight from your closet.
Closetly Set Up
Welcome to Closetly!
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Home
Suggested outfits based on the day's weather and your past fits, view your recently worn items, create an outfit directly from suggestions…
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Closet
Don't want to go through your closet and make a mess out of your room?
Welcome to your digital wardrobe. Easily sort or filter through items and outfits.
Add Item
Went shopping? Add it to your closet by easily searching through our database, or adding your own photo.
Shopaholics (like me) will use this feature once a week.
Create Outfit
Time to create a new outfit for the day! Filter through your closet to put it together and virtually try it with AI.
Upload a fit picture each day to have a digital record of your creations.
Calendar
Really liked your outfit from last week? Easily move through days or months to view your past outfits.
And keep up your streak!
Straight from Closet
Scrolling through your closet and you see a shirt you want to wear? Directly create an outfit straight from your closet.
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